IT Help Desk with English and German - 35 000 CZK - Práce v Ostravě .cz

IT Help Desk with English and German - 35 000 CZK

IT Help Desk with English and German - 35 000 CZK

Úvod a popis pracovní náplně

  • Tasks and responsibilities:
  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products in a form of combined 1st and 2nd level technical support (calls/tickets/user interaction)
  • Provide prompt responses to questions from employees as well as from end users from a variety of international clients
  • Document problems, create and maintain knowledge database
  • Monitor activities, correct assignment and troubleshoot as appropriate
  • Process improvement activities
  • Consult with IT experts, if the appropriate course of action is unclear
  • Apply knowledge of overall systems and landscapes as appropriate


  • Requirements:
  • fluent English, slightly advanced / intermediate German
  • Technical skills and general IT background 
  • Flexibility, quick learning ability
  • Demonstrable problem solving skills and analytical abilities; very good communication skills


  • We offer:
  • Competitive salary and various benefits
  • Variety of tasks and activities, involvement in team and customer projects
  • Unique opportunity to influence and enhance customer experience
  • Further development 
  • Friendly working environment of a middle-sized dynamic and agile organization
  • Active using of foreign languages
  • We are open also for the possibility of home office upon further agreement


dne 21.10.2017 v 5:10

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Zařazeno v oborech:

  • IS/IT: Správa systémů a HW

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