Customer Data BI Analyst - Práce v Ostravě .cz

Customer Data BI Analyst

Customer Data BI Analyst

Úvod a popis pracovní náplně

  • Analyze customer data as part of Customer Experience team, collaborating closely with IT, sales, service and research teams.
  • Discovering root causes of churn through data analytics and investigation.
  • Designing reports, dashboards, and visualizing data based on business requirements.
  • Managing various datasets and storytelling based on data analysis.
  • Contributing insights to CX initiatives including Journey Mapping, Personas, and Surveys.
  • Uncovering client interest trends and measuring influence.
  • Used Stack:
  • Power BI / Tableau
  • Voice of Customer/Survey Tools
  • CSM Tools such as ChurnZero
  • PostgreSQL
  • Python (optional)


  • Analytical thinking
  • 2+ years’ experience in data analysis
  • Knowledge and a proven track record of success working with a Customer Experience group
  • Strong executive communication skills and storytelling abilities
  • Detail oriented
  • Independent, creative and innovative
  • Fluent English (minimum is B2, daily communication with foreign colleagues necessary)


  • Job in a leading company in the field of data research
  • Time for self-development + other trainings
  • Flexible working hours
  • 5 weeks of vacations
  • 3 Sick days
  • Annual bonus
  • Cafeteria system


dne 23.02.2021 v 5:10

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